At Chauvet Decor LLC, customer satisfaction is important to us. We specialize in made-to-order wallpaper and wall mural products sold through our website and selected online sales channels. Because each order is produced specifically for the customer, please review our return and refund policy carefully before placing an order.
Order Cancellations
Orders may be cancelled within 24 hours of purchase. Once production has started, cancellations may no longer be possible.
Returns
Due to the made-to-order nature of our products, return eligibility is limited. Returns may not be accepted for:
- Incorrect measurements provided by the customer
- Change of mind
- Minor color variations caused by screen settings or lighting conditions
- Custom or personalized orders
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos of the issue and your order number.
After review, we may offer:
- A replacement product
- A partial refund
- A full refund, where appropriate
Refund Process
Approved refunds are processed through the original payment method used during purchase. Processing times may vary depending on the payment provider or financial institution.
Shipping Information
Customer shipping information is used solely for order fulfillment and delivery purposes. Orders are shipped using trusted logistics providers such as FedEx and other regional carriers where applicable.
Contact
For questions regarding your order, please contact us through the sales channel where your purchase was made or through our website contact form.
Returns must be sent to:
Baraj Mh. Turgut Özal Cd.
No:202 Kepez, Antalya
TURKEY